“法治市监” | 3·15消费维权系列报道：消费维权典型案例（二）
<section data-role="outer" data-mpa-powered-by="yiban.io" style="margin-bottom: 0px;white-space: normal;outline: 0px;max-width: 100%;color: rgb(34, 34, 34);font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;caret-color: rgba(0, 0, 0, 0);visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;text-align: center;letter-spacing: 0.544px;vertical-align: inherit;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br/></p></section><section data-role="outer" label="edit by 135editor" data-mpa-powered-by="yiban.io"><section><section style="font-size: 16px;line-height: normal;margin-bottom: 8px;"><span style="text-align: center;font-size: 17px;"></span></section><section data-role="paragraph"><section data-role="title" data-tools="135编辑器" data-id="124011"><section style="text-align: left;margin: 10px auto;"><section style="background-image: linear-gradient(to right, rgb(244, 248, 255) 0%, rgb(244, 248, 255) 13%, rgba(254, 254, 254, 0) 13%, rgba(254, 254, 254, 0) 100%);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;"><section style="display: flex;justify-content: flex-start;align-items: center;"><section style="font-size: 16px;letter-spacing: 1.5px;color: rgb(13, 76, 191);margin-right: 10px;margin-left: 20px;"><span style="font-size:19px;"><strong data-brushtype="text">承诺套餐可同享 付款无货起争端</strong></span></section><section style="flex: 1;"><section style="font-size: 12px;letter-spacing: 1.5px;color: #70a9f8;" data-brushtype="text"><br/></section><section style="box-sizing:border-box;max-width: 100% !important;width: 100%;height: 1px;background-color: #ffca42;margin-top: 2px;" data-width="100%"><br/></section></section></section></section></section></section><section data-role="outer" label="edit by 135editor"><section data-role="paragraph"><section data-tools="135编辑器" data-id="124111"><section style="margin-right: auto;margin-left: auto;"><section style="background-color: #edf7ff;"><section data-autoskip="1" style="line-height: 1.75em;letter-spacing: 1.5px;font-size: 14px;background-color: transparent;padding: 13px 15px;box-sizing: border-box;"><section data-role="paragraph"><p><br/></p></section><section data-role="title" data-tools="135编辑器" data-id="99159" draggable="true"><section style="margin-top: 10px;margin-right: auto;margin-left: auto;text-align: center;"><section style="display: inline-block;padding-right: 8px;box-sizing: border-box;"><section style="box-sizing: border-box;background: #ff9100;padding-bottom: 5px;border-style: none;border-width: 1px 0px;border-color: #ff0000;border-radius: 8px;"><section data-brushtype="text" style="padding: 6px 25px 6px 18px;display: inline-block;font-size: 16px;color: #ffffff;background: #0068b7;box-sizing: border-box;border-style: none;border-width: 1px 0px;border-color: #ff0000;border-radius: 8px;"><span style="font-size: 17px;letter-spacing: 2px;"><strong>案情简介</strong></span></section></section><section style="display: flex;justify-content: flex-end;"><section style="box-sizing:border-box;width: 38px;margin-top: -24px;margin-right: -8px;transform: rotate(0deg);-webkit-transform: rotate(0deg);-moz-transform: rotate(0deg);-ms-transform: rotate(0deg);-o-transform: rotate(0deg);"><img src="https://0817ch-bbs.oss-cn-shenzhen.aliyuncs.com/attachment/forum/202303/19/140917wjnkvrve5ri4bfg8.png" data-type="png" data-width="100%" style="box-sizing: border-box;vertical-align: inherit;width: 100%;display: block;margin-left: 13px;" data-ratio="1.121212121212121" data-w="66"/></section></section></section></section></section><p style="text-align:justify;line-height: 2.4em;text-indent: 2em;"><span style="font-size: 16px;text-indent: 43px;background-color: transparent;caret-color: red;font-family: 微软雅黑, 'Microsoft YaHei';">2022年12月7日，南充市仪陇县消委会接到张先生投诉，称其在某商家购买了一种家具套餐，商家承诺张先生加1999元后送冰箱一台，但在家具安装好后，商家却无法兑现承诺，希望消委会帮助维权。</span><span style="color: #000000;font-size: 16px;text-shadow: none;letter-spacing: 2px;"></span></p><p><br/></p><section data-role="title" data-tools="135编辑器" data-id="101120"><section style="margin-right: auto;margin-left: auto;margin-bottom: 13px;"><section style="display: inline-block;margin-left: 15px;"><section style="display: flex;justify-content: flex-start;align-items: flex-start;flex-direction: column;"><section data-brushtype="text" style="font-size: 16px;padding: 5px 15px;color: #ffffff;background-image: -webkit-linear-gradient(left, #0068b7, #0068b7);box-sizing: border-box;border-style: none;border-width: 1px 0px;border-color: #ff0000;border-radius: 8px;"><span style="font-size: 17px;letter-spacing: 2px;"><strong>处理结果</strong></span></section><section style="box-sizing:border-box;width: 0px;height: 1px;border-left: 6px solid transparent;border-right: 6px solid transparent;border-top: 15px solid #0068b7;margin-left: 30px;margin-top: -4px;overflow: hidden;transform: rotate(-30deg);-webkit-transform: rotate(-30deg);-moz-transform: rotate(-30deg);-ms-transform: rotate(-30deg);-o-transform: rotate(-30deg);"><br/></section></section></section><section style="background: #ffffff;padding: 28px 15px 13px;margin-top: -25px;box-sizing: border-box;"><section data-autoskip="1" style="line-height: 1.75em;color: #443335;"><p style="text-align:justify;margin-bottom: 13px;text-indent: 2em;line-height: 2em;"><span style="color: #000000;font-size: 16px;text-shadow: none;letter-spacing: 2px;"></span><span style="font-size:16px;"> 经调查，消委会工作人员发现张先生与商家签署了两份协议，第一份协议确认张先生享受套餐打折价，送指定品牌冰箱一台；第二份协议备注因商家与指定品牌冰箱公司合作取消，无法赠送该指定品牌冰箱，但第二份协议并没有注明第一份协议无效。家具安装好后，张先生认为第一份合同仍然有效，要求厂家必须赠送指定冰箱后才付清尾款，而商家却认为第二份合同签订前已明确告知无法送指定冰箱，且尾款未付，所以不予赠送。双方就此僵持不让，经消委会多次调解，宣传讲解《消费者权益保护法》有关规定，商家同意提供等价的冰箱供张先生选择，同时张先生也愿意按照合同约定补齐尾款，双方达成一致意见。</span><span style="color: #000000;text-shadow: none;letter-spacing: 2px;font-size: 16px;"></span></p></section></section></section></section><p style="text-align:right;line-height: 2em;"><br/></p></section></section><section style="display: flex;justify-content: flex-end;"><section style="max-width: 15% !important;box-sizing:border-box;width: 15%;border-top: 3px solid #ff9100;height: 3px;overflow: hidden;" data-width="15%"><br/></section></section></section></section><section data-role="paragraph"><p><br/></p></section><section data-role="title" data-tools="135编辑器" data-id="124011"><section style="text-align: left;margin: 10px auto;"><section style="background-image: linear-gradient(to right, rgb(244, 248, 255) 0%, rgb(244, 248, 255) 13%, rgba(254, 254, 254, 0) 13%, rgba(254, 254, 254, 0) 100%);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;"><section style="display: flex;justify-content: flex-start;align-items: center;"><section style="font-size: 16px;letter-spacing: 1.5px;color: rgb(13, 76, 191);margin-right: 10px;margin-left: 20px;"><strong data-brushtype="text"><p><span style="font-size:19px;">定制玻璃出问题 消委维权获赔偿<span style="caret-color: red;"></span></span></p></strong></section><section style="flex: 1;"><section style="font-size: 12px;letter-spacing: 1.5px;color: #70a9f8;" data-brushtype="text"><br/></section><section style="box-sizing:border-box;max-width: 100% !important;width: 100%;height: 1px;background-color: #ffca42;margin-top: 2px;" data-width="100%"><br/></section></section></section></section></section></section><section data-tools="135编辑器" data-id="124111"><section style="margin-right: auto;margin-left: auto;"><section style="max-width: 15% !important;box-sizing:border-box;width: 15%;border-top: 3px solid #ff9100;height: 3px;overflow: hidden;" data-width="15%"><br/></section><section style="background-color: #edf7ff;"><section data-autoskip="1" style="line-height: 1.75em;letter-spacing: 1.5px;font-size: 14px;background-color: transparent;padding: 13px 15px;box-sizing: border-box;"><section data-role="title" data-tools="135编辑器" data-id="99159"><section style="margin-top: 10px;margin-right: auto;margin-left: auto;text-align: center;"><section style="display: inline-block;padding-right: 8px;box-sizing: border-box;"><section style="box-sizing: border-box;background: #ff9100;padding-bottom: 5px;border-style: none;border-width: 1px 0px;border-color: #ff0000;border-radius: 8px;"><section data-brushtype="text" style="padding: 6px 25px 6px 18px;display: inline-block;font-size: 16px;color: #ffffff;background: #0068b7;box-sizing: border-box;border-style: none;border-width: 1px 0px;border-color: #ff0000;border-radius: 8px;"><span style="font-size: 17px;letter-spacing: 2px;"><strong>案情简介</strong></span></section></section><section style="display: flex;justify-content: flex-end;"><section style="box-sizing:border-box;width: 38px;margin-top: -24px;margin-right: -8px;transform: rotate(0deg);-webkit-transform: rotate(0deg);-moz-transform: rotate(0deg);-ms-transform: rotate(0deg);-o-transform: rotate(0deg);"><img class="rich_pages wxw-img" data-ratio="1.121212121212121" src="https://0817ch-bbs.oss-cn-shenzhen.aliyuncs.com/attachment/forum/202303/19/140917wjnkvrve5ri4bfg8.png" data-type="png" data-w="66" data-width="100%" style="box-sizing: border-box;vertical-align: inherit;width: 100%;display: block;margin-left: 13px;"/></section></section></section></section></section><p style="text-align:justify;text-indent: 2em;line-height: 2em;"><span style="color: #000000;font-size: 16px;text-shadow: none;letter-spacing: 2px;">2022年1月20日，消费者高先生向阆中消委会投诉，称其定制安装的阳台窗户玻璃并不是合同约定的钢化中空玻璃，遂请求消委会帮助解决。</span></p><p><br/></p><section data-role="title" data-tools="135编辑器" data-id="101120"><section style="margin-right: auto;margin-left: auto;margin-bottom: 13px;"><section style="display: inline-block;margin-left: 15px;"><section style="display: flex;justify-content: flex-start;align-items: flex-start;flex-direction: column;"><section data-brushtype="text" style="font-size: 16px;padding: 5px 15px;color: #ffffff;background-image: -webkit-linear-gradient(left, #0068b7, #0068b7);box-sizing: border-box;border-style: none;border-width: 1px 0px;border-color: #ff0000;border-radius: 8px;"><span style="font-size: 17px;letter-spacing: 2px;"><strong>处理结果</strong></span></section><section style="box-sizing:border-box;width: 0px;height: 1px;border-left: 6px solid transparent;border-right: 6px solid transparent;border-top: 15px solid #0068b7;margin-left: 30px;margin-top: -4px;overflow: hidden;transform: rotate(-30deg);-webkit-transform: rotate(-30deg);-moz-transform: rotate(-30deg);-ms-transform: rotate(-30deg);-o-transform: rotate(-30deg);"><br/></section></section></section><section style="background: #ffffff;padding: 28px 15px 13px;margin-top: -25px;box-sizing: border-box;"><section data-autoskip="1" style="line-height: 1.75em;color: #443335;"><p style="line-height: 2em;text-indent: 2em;"><span style="font-size:16px;">接到投诉后，阆中消委会工作人员立即与经营者取得联系，并进行了实地查看，后经检验机构鉴定，确认该玻璃属于不合格钢化中空玻璃。因经营者涉嫌销售不合格钢化中空玻璃，消委会已报阆中市市场监督管理局对其立案调查并另案处理。经消委会调解，经营者赔偿高先生16000元，退还预付金5000元，支付钢化中空玻璃检验费600元，并免费为高先生安装好合格的钢化中空玻璃窗户，高先生对处理结果满意。</span></p><p style="line-height: 2em;text-indent: 2em;"><br/></p><p style="line-height: 2em;text-indent: 2em;"><span style="font-size:16px;">本案是一起典型的侵害消费者权益案件，依据《消费者权益保护法》和《产品质量法》的规定，经营者构成销售不合格产品事实，理应承担赔偿责任和接受处罚。</span></p></section></section></section></section><p style="text-align:right;line-height: 2em;"><br/></p></section></section><section style="display: flex;justify-content: flex-end;"><section style="max-width: 15% !important;box-sizing:border-box;width: 15%;border-top: 3px solid #ff9100;height: 3px;overflow: hidden;" data-width="15%"><br/></section></section></section></section></section></section></section></section></section><section data-role="paragraph" style="margin-bottom: 0px;outline: 0px;max-width: 100%;letter-spacing: 0.544px;white-space: normal;background-color: rgb(255, 255, 255);color: rgb(62, 62, 62);line-height: 25.6px;text-align: center;border-width: 0px;border-style: none;border-color: initial;font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;vertical-align: inherit;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><p style="outline: 0px;max-width: 100%;vertical-align: inherit;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p></section><section data-role="paragraph" style="margin-bottom: 0px;outline: 0px;max-width: 100%;color: rgb(34, 34, 34);letter-spacing: 0.544px;white-space: normal;background-color: rgb(255, 255, 255);font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;vertical-align: inherit;box-sizing: border-box !important;overflow-wrap: break-word !important;">来源：南充市场监管</p></section><p style="display: none;"><mp-style-type data-value="3"></mp-style-type></p> 要积极维权， 对商家虚假宣传要严格处理 维护消费者权益 希望天天都是三一五！ 现在不少商家都会打擦边球或玩文字游戏，尤其是网络上的不少商家经常会忽悠消费者，稍为不注意，就被忽悠进陷阱里，本人曾有过切身体会。所以，无论线上线下，都应睁大眼睛，防止上当受骗！ 现在这个时代乱完了啊 消费维权问题一直存在 维护消费者权益 作为消费者，应该维护自己的正当权益 虚假宣传必须要惩治 嘉陵江畔红旗飘 发表于 2023-3-20 09:29现在不少商家都会打擦边球或玩文字游戏，尤其是网络上的不少商家经常会忽悠消费者，稍为不注意，就被忽悠进 ...
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